FAQ's
- Where do I pick up my tickets?
- What do I need to bring to claim my tickets?
- I left my confirmation information in the hotel or at home. What should I do?
- What time do I need to arrive for my tour?
- What happens if I miss my tour?
- Can I change my tour time on the day of the tour?
- When do tickets expire?
- Where are the restrooms at the piers?
- Are there restrooms on the boats?
- Are the boats handicap-accessible?
- Are the restrooms on the boats handicap-accessible?
- Are animals allowed on Blue & Gold Fleet vessels?
- Where is the Lost & Found? How do I find it?
- Is there food on the boats?
- Are the boats covered?
- What is the size and capacity of the boats?
- Does Blue & Gold Fleet do whale watching tours?
- Does Blue & Gold Fleet provide Alcatraz tickets?
- Do you pick up from hotels?
- How do I get to Pier 41 and PIER 39?
- I don't drive. Is there public transportation to Pier 41 and PIER 39?
- Where can I park my vehicle?
- Do you validate parking?
- I was double charged for my tickets. How do I get my money back?
- Can you recommend hotels and lodging?
- Do you have information on San Francisco?
Where do I pick up my tickets?
Tickets purchased in advance by phone or on the web can be picked up at the Blue & Gold Fleet Box Office located at PIER 39. Tickets for groups of 15 or more will be held at the Group Services Window.
What do I need to bring to claim my tickets?
To claim pre-purchased tickets, please bring your confirmation number and the credit card used to purchase your tickets.
I left my confirmation information in the hotel or at home. What should I do?
If you do not have your confirmation number with you, please present the credit card used to purchase the tickets and a valid photo ID.
What time do I need to arrive for my tour?
It is recommended that guests arrive at least 15 minutes prior to the scheduled departure of their tour during fall/winter tour seasons.
It is recommended for guests to arrive at least 25-30 minutes prior to their scheduled tours during the spring/summer tour seasons.
An additional 5-10 minutes are requested if special attention is required.
What happens if I miss my tour?
For the Bay Cruise Adventure, Angel Island Ferry, Trolley Hop Tour, Motorized Cable Car Tour and other ferry services including Alameda, Oakland, Sausalito, Tiburon and Vallejo, tickets may be used for the next available departure.
For Land/Motorcoach tours including City Tour of San Francisco, Muir Woods Tour, Monterey Carmel Tour, Sonoma Napa Wine Country Tour and Yosemite National Park Tours, tickets are only valid for the specified departure time and date on the tickets. No refund or exchange is available.
Can I change my tour time on the day of the tour?
Tickets and tour time changes are subject to availability and at the discretion of Blue & Gold Fleet Box Offices.
When do tickets expire?
For the Bay Cruise Adventure, Angel Island Ferry, Trolley Hop Tour, Motorized Cable Car Tour and other ferry services including Alameda, Oakland, Sausalito, Tiburon and Vallejo, tickets are valid for six months. Tickets for these services can be used any day for any departure starting on the date printed on the ticket and expire six months after the pre-printed date. No refunds or exchanges available.
For Land/Motorcoach tours including City Tour of San Francisco, Muir Woods Tour, Monterey Carmel Tour, Sonoma Napa Wine Country Tour and Yosemite National Park Tours, tickets are only valid for the specified departure time and date on the tickets. No refunds or exchanges are available.
Where are the restrooms at the piers?
Restrooms are also located underneath the NFL/College Shop inside PIER 39 just past the elevator.
More restrooms are located inside PIER 39 throughout the pier.
Are there restrooms on the boats?
Yes, all boats have restrooms.
Are the boats handicap-accessible?
Blue & Gold Fleet's vessels are accessible to people with disabilities. The dock and gangway ramps used to embark and disembark from the vessels have reduced slopes and accessible restrooms (the bathrooms on the Zelinsky and Golden Bear will be modified in the near future). Passengers using wheelchairs have multiple seating options interspersed throughout the ships. Our friendly deck hands are happy to provide any additional assistance requested by passengers with disabilities.
Are the restrooms on the boats handicap-accessible?
Yes, there is one handicap-accessible stall in each of the male and female restrooms on all boats.
Are animals allowed on Blue & Gold Fleet vessels?
Special assistance animals and animals in hand held carriers are allowed on Baylink & AOFS vessels. No animals are allowed on Angel Island. Blue & Gold Fleet allows animals but the owners remain wholly responsible for the animal and must keep it on a leash at all times.
Where is the Lost & Found? How do I find it?
Please contact a Blue & Gold Fleet Guest Services Representative in a yellow uniform. They will best be able to assist you with locating lost items if the item was found.
Is there food on the boats?
Yes, there are snack bars on all boats that sell a variety of alcoholic and non-alcoholic beverages such as water, sodas and juices. Also available are hot dogs, chips and other snack foods.
Are the boats covered?
Blue & Gold Fleet boats provide indoor as well as outdoor seating. Indoor seating is covered with weather-proof windows with protection against wind, rain and salt water. Outdoor seating is available on secure, safe and railed-off sections of the boats.
What is the size and capacity of the boats?
The capacities of the boats vary with the type of vessel. The maximum capacity of Blue & Gold Fleet boats range from 300 to 787 passengers.
Does Blue & Gold Fleet do whale watching tours?
No, Blue & Gold Fleet does not provide whale-watching tours.
Does Blue & Gold Fleet provide Alcatraz tickets?
Blue & Gold Fleet no longer provides service to Alcatraz Island. We do not have reservation, ticket or schedule information for the tours on Alcatraz. If you wish to inquire about Alcatraz, visit the National Park Service's website.
Do you pick up from hotels?
No, Blue & Gold Fleet does not offer hotel pick ups. All motorcoach tours depart from Pier 43 ½.
How do I get to Pier 41 and PIER 39?
For general driving directions to Pier 41 and PIER 39, please click Map & Directions.
I don't drive. Is there public transportation to Pier 41 and PIER 39?
Yes, there are plenty of alternatives for getting to Pier 41 and PIER 39.
The "F Market & Wharves" trolley runs along Market St. Downtown San Francisco, along The Embarcadero and stops directly in front of PIER 39. For more information regarding San Francisco Municipal System, please visit website www.sfmuni.com.
There are several San Francisco Municipal lines that take you to within 2 city blocks from PIER 39: 15 Third Street, 39 Coit, 47 Van Ness, 49 Van Ness-Mission, and 10 Townsend. For more information regarding San Francisco Municipal System, please visit website www.sfmuni.com.
Coming from outside of San Francisco, ferries are available through Blue & Gold Fleet from Vallejo, Alameda, Oakland, Sausalito and Tiburon on a daily basis. Please click on "Ferries" from the above menu.
BART is also available from outside of San Francisco. Please visit www.bart.gov for more details on routes, locations and times.
Where can I park my vehicle?
There are several parking garages and lots around the area. The closest is the PIER 39 Parking Garage across the street from our location with more than 1000 parking spaces. Other parking locations are located at the Academy of Art College and Pier 43 ½.
Do you validate parking?
No, Blue & Gold Fleet does not validate parking; however, any full-service restaurants located on PIER 39 will validate parking for the PIER 39 Parking Garage. Restaurant patrons who dine at one of PIER 39's full-service restaurants receive one hour free validated parking at lunch and two hours free validated parking after 6 pm for dinner.
I was double charged for my tickets. How do I get my money back?
If you already inquired about the double charge with the Credit Card Company and/or bank, no additional action is necessary. Your Credit Card Company and/or bank will contact Blue & Gold Fleet on your behalf.
If you have not approached your Credit Card Company and/or bank yet, please fax a copy of your order confirmation, a copy of your credit card statement and a letter of concerns to 415.705.5429. Missing information will delay the inquiry process.
Can you recommend hotels and lodging?
Here are a few helpful resources:
Do you have information on San Francisco?
Please visit the San Francisco Convention & Visitor's Bureau web site.
