An Introduction

Progressive began in 1937, and over the years, we have worked hard to build a superior proposition for auto insurance consumers through competitive pricing and by continuously improving our products and services. Today, we offer competitive rates and 24-hour, in-person and online services to all drivers throughout the United States.

 

Today, Progressive customers can purchase auto insurance directly from us online or by phone, or they can purchase from independent insurance agents.

 

Glenn M. Renwick, president and chief executive officer since January 2001, leads Progressive in our quest to become U.S. consumers' #1 choice for auto insurance.

Headquartered in the Cleveland suburb of Mayfield Village, Ohio, Progressive has 28,000-plus employees in more than 450 offices throughout the country. Progressive people enjoy a casual dress code and a unique work environment where all are required to risk, learn, grow and perform. Progressive's larger locations house one of the country's largest, most eclectic contemporary art collections.

 

Communicating a clear picture of Progressive by stating what we try to achieve, how we interact with customers, and what guides our behavior permits all people associated with Progressive to understand what we expect of ourselves and each other and how we conduct our business.

The common shares of the Progressive Corporation are publicly traded at NYSE:PGR

Core Values

Progressive's vision is to reduce the human trauma and economic costs associated with automobile accidents. We do this by providing our customers with services designed to help them get their lives back in order again as quickly as possible.

 

Governing our vision, decisions and behavior are our Core Values — pragmatic statements of what works best for us in the real world.

 

Integrity

We revere honesty. We adhere to the highest ethical standards, provide timely, accurate and complete financial reporting, encourage disclosing bad news and welcome disagreement.

 

Golden Rule

We respect all people, value the differences among them and deal with them in the way we want to be dealt with. This requires us to know ourselves and to try to understand others.

Objectives

We strive to communicate clearly Progressive's ambitious objectives and our people's personal and team objectives. We evaluate performance against all these objectives.

 

Excellence

We strive constantly to improve in order to meet and exceed the highest expectations of our customers, shareholders and people. We teach and encourage our people to improve performance and to reduce the costs of what they do for customers. We base their rewards on results and promotion on ability.

 

Profit

The opportunity to earn a profit is how the competitive free-enterprise system motivates investment to enhance human health and happiness. Expanding profits reflect our customers' and claimants' increasingly positive view of Progressive.